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We have answered the most commonly asked questions below for your convenience. If you have a question and we have not answered it below, please use our contact form or call us at (980) 226-3532.

  • How do I make a cleaning appointment?
    Simply click the 'Book Now' link and fill out the form. Our customer service will send you an email the same business day confirming the reservation. You can also call (980) 226-3532 to book your cleaning service.
  • What's the next step after I book?
    You will receive a confirmation email that outlines the services you booked and the appointment time. Please review this email to verify all the information is correct.
  • Are you a pet friendly service and do your cleaning teams use non-toxic or organic products?
    We love animals as much as you do! However, we ask that they are not present as we perform our services. This protects them from harm and allows us to work effectively and efficiently to clean your home or space.We also use non-toxic, eco-friendly products so your pets are safe on any surface we clean. Please make sure to request an eco-friendly cleaning if this applies to you.
  • Do I need a Deep Clean?
    We highly recommend a Deep Clean for first-time customers or customers who haven't had a professional clean in the last few months. You can find more information about our Deep Clean on our Services page.
  • Are there any services you don't offer?
    While we offer a wide range of home cleaning services, we will not resurface/wax/refinish floors, put away dishes, wet wipe light bulbs, move large furniture, or dispose of an excessive amount of trash. We can also not clean exterior windows, mold, biohazards, pet waste and insect or rodent problems.
  • Do I need to be home during the cleaning?
    No, you do not. It's completely your choice whether you would like to be home during your appointment. If you prefer, you can just leave a key and we'll take care of everything!
  • Is Abode & Beyond Cleaning Services insured?
    Yes, we are! To obtain proof of insurance, you can email us at and we'll send you our current documentation.
  • How many hours is a typical cleaning service?
    There is no set amount of time - it all depends on the current condition of your home. We will do our best to provide you an estimated timeframe in which it takes to clean your home.
  • Do you offer a Guarantee?
    We stand behind our service. If for any reason you are not 100% satisfied, please contact us within 48 hours so we can re-evaluate. We will do everything we can to meet your expectations. We must be provided at least 72 hours in the event we agree we should come back.
  • When will I be charged?
    When you book online or via phone, we ask for your credit card number to hold the reservation. However, you will not be charged until we have finished your cleaning service. If you sign up for recurring service, you will be automatically billed after each cleaning is complete.
  • Do you offer hourly service?
    In some instances it may make sense to do an hourly service. We have a minimum of 4 hours when booking hourly services. This is generally reserved for very large homes or homes where we are only doing a couple of rooms or homes with a lot of clutter or dirt. Please note there is no guarantee on our hourly service and we cannot come back and re-clean if you do an hourly service.
  • I've never had a cleaning before, does that cost extra?
    While we make every effort to keep all homes within our flat-rate pricing; homes that are extra dirty or larger than normal for the given number of bedrooms and bathrooms may incur additional charges over the flat-rate fee.
  • What is your cancellation policy?
    We never have any contracts when we clean your place. The only thing we ask is that if you have to cancel or reschedule you give us 48 hours notice. If you cancel or reschedule within 48 hours there is a $70 fee. If you cancel within 3 hours of the appointment it is 50% of the cleaning cost. If you cancel with the cleaner there or we are locked out the full price will be charged.
  • Where are you located?
    We serve communities in Charlotte, NC and surrounding areas.



Abode & Beyond Cleaning Services Terms and Conditions

By scheduling a one time or recurring Residential or Commercial cleaning service with Abode & Beyond Cleaning Services, you are agreeing to the following terms and conditions and providing authorization to charge your credit card:


Abode & Beyond Cleaning Services, LLC Promises to Provide Quality Service by:

  • Providing a professional cleaning service that is licensed, bonded, and insured.

  • 100% Satisfaction Guarantee – If you are dissatisfied with a portion of your cleaning, let us know within 24 hours and we will return to your home to redo that area. Our technicians must be allowed to come back within 48 business hours from the original cleaning. We are not able to offer cash refunds or discounts for poor quality on the original bill in place of a redo.


In order to provide you with the best possible service, please:

  • Make your home accessible.

    • By providing a unique door code or lockbox code. A fee will be charged if we are unable to access your home. (see lockout policy below)

    • Turn off alarm systems. If you choose to leave the alarm armed, we are always diligent and careful to disarm and rearm the alarm according to your instructions. However, we will not be held responsible for false alarms or misuse of the alarm system, including charges from a local police department or security company or other charges related to an activated alarm. No exceptions.

    • Additionally, you agree to hold harmless and/or release from liability Abode & Beyond Cleaning Services from any and all liability relating to any failure of the alarm or not arming the alarm properly.

    • Allow for full access to the home. Our technicians perform their work in a specific order to ensure efficiency and thoroughness. If you need to direct our technicians to clean certain areas first or to clean in a different order, this adds additional time to your cleaning. We are happy to offer this service if needed, but you must call ahead of your cleaning so we can schedule the additional time. Any additional time accrued by our team will be charged at our current hourly rate in fifteen minute increments.


  • Have your home picked up and ready to be cleaned. Hourly charges may be incurred if cleaning technicians require more time if your home is not ready to be cleaned or if a job is underestimated due to the condition of the home.

    • We are not equipped to clean bug infestations, bodily fluids, or extensive grease or fire damage. If our staff does not feel safe in a home or environment they will leave or we will remove them.

    • Please note: If we are not able to clean the entire space due to the conditions, you will still be responsible for the full cost of the cleaning.


  • Complete customer service evaluations

    Customer feedback is crucial in helping us offer the highest quality of service to all of our clients. Customer service surveys are sent after each cleaning by email or text. Customers are always welcome to call our office at (980) 226-3532 with feedback about your service.

Rescheduling, Cancellation, and Lockout Policy

  • We require at least 48 hour notice for reschedules or cancellations.

    • If you cancel with less than 48 hours notice, and your cleaning is not rescheduled within a week, you will be charged the full anticipated cost of your scheduled cleaning, without exceptions. Timely notice enables us to schedule another home in your place and ensure our employee’s full work schedules.
    • Exceptions may be made for emergencies and/or illnesses. Frequent cancellations, even for emergency or illness, may still be charged the cancellation fee. Abode & Beyond Cleaning Services reserves the right to make these determinations on a case by case basis.

  • If cancellation or rescheduling causes more than 3 weeks to elapse between cleanings, the next cleaning will be charged at our current hourly rate.

  • Our core cleaning hours are from 9:30am to 3:30pm. If for any circumstance our staff is sent away or locked out from your home between these hours, there will be a cancellation fee of 100% of your typical cleaning rate. We will make every effort to work within the time frame you requested, but ask not to be sent away during our working hours.

  • For all company initiated schedule changes due to holidays or extreme weather conditions, we will make every attempt to reschedule as close to your regular scheduled cleaning date as possible.


Breakage and Damage Policy

If asked to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use your equipment (e.g. vacuum), you agree to hold harmless and/or release from liability Abode & Beyond Cleaning Services and/or any of its employees/contractors responsible for any damage or breakage to any article or component. And you agree to be charged for these additional services.

  • We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason that we avoid cleaning requests for irreplaceable or sentimental valuable items.

  • Damage must be reported to our office staff by phone or email within 2 business days of service or Abode & Beyond Cleaning Services may not be held liable.

  • Abode & Beyond Cleaning Services cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.


Payment options and policy

  • We offer many ways to pay for our service. Cash, Visa/Mastercard and Zelle are all acceptable forms of payment.​

    • Declined cards and unpaid balances will incur a service charge of $25 or 15% interest whichever is greater.

    • Cash should be put in sealed envelopes addressed to the office.

    • Verbal agreement to begin service indicated acceptance of Service Agreement and permission to charge credit card.

    • All initial and one-time cleanings require pre-authorization based on the estimated time and current hourly rates. The average hold on a card is $100-$250. Some cleanings will have larger holds based on time booked and square footage.


Pictures of Before and After Work

We take before and after photos of our work. These pictures are used for training, proof of performance as well as promotion. If you do not want pictures taken of work areas in your home please notify us when you schedule your cleaning.


Non-Solicitation of Abode & Beyond Cleaning Service Employees and Contractors

When entering into an agreement for services with Abode & Beyond Cleaning Services, you agree not to solicit for hire any staff member OR contractor introduced to you by Abode & Beyond Cleaning Services for any home‐related services. We spend a lot of time, money and resources finding, interviewing, checking references and backgrounds, and training our cleaners. When hired, each cleaning technician signs an agreement barring them from performing any home‐related service for any of our past or present customers. However, if you do wish to employ a staff member directly please discuss this matter with the owner. If you are found to have solicited one of our staff please be advised that our referral/ training fee is $3,500 per hired employee. We consider our employees our most valuable asset and charge accordingly.

Other Information from Abode & Beyond Cleaning Services

  • To meet your needs and to ensure your satisfaction, Abode & Beyond Cleaning Services reserves the option to reevaluate rates at any time.

  • If you request changes to your service after receiving your original estimate, additional charges may be billed or a new estimate may be required.

  • Due to exposed liability, we cannot care for pets, plants, or children.

Last Updated on 12-31-22. These Terms and Conditions are effective immediately.

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